Legal & Privacy

Our Policies

Your privacy and security are our top priorities. Review our comprehensive policies to understand how we protect your information and govern our services.

Last Updated: January 2025
Privacy Policy Terms of Service Cookie Policy

Privacy Policy

1. Introduction

ERS Energy Roofing and Solar Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ersenergyroofingandsolar.com or use our services.

2. Information We Collect

Personal Information:

  • Name, email address, phone number, and postal address
  • Business information (company name, job title)
  • Project details and service requirements
  • Payment and billing information

Automatically Collected Information:

  • IP address, browser type, and operating system
  • Pages visited, time spent on pages, and referral sources
  • Device information and unique identifiers
  • Cookies and tracking technologies (see Cookie Policy)

3. How We Use Your Information

  • To provide, maintain, and improve our roofing and solar services
  • To process quotes, bookings, and project requests
  • To communicate with you about services, updates, and marketing
  • To analyze website usage and optimize user experience
  • To comply with legal obligations and prevent fraud
  • To deliver targeted advertising through Google Ads and LinkedIn

4. Information Sharing

We may share your information with:

  • Service Providers: Third parties who perform services on our behalf (payment processors, analytics providers)
  • Business Partners: Energy procurement partners and subcontractors
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

5. Your Rights (GDPR)

If you are in the EU/UK, you have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict processing of your data
  • Data portability and withdrawal of consent
  • Lodge a complaint with a supervisory authority

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Contact Information

For privacy-related questions or to exercise your rights, contact us at:
Email: [email protected]
Address: ERS Energy Roofing and Solar Ltd, UK

Terms of Service

1. Acceptance of Terms

By accessing or using ersenergyroofingandsolar.com ("Website") or our services, you agree to be bound by these Terms of Service. If you do not agree, please discontinue use immediately.

2. Services Provided

ERS Energy Roofing and Solar Ltd provides:

  • Commercial and industrial roofing services
  • Solar panel installation and maintenance
  • Building remedial works and repairs
  • Energy procurement services through Energy Together platform
  • Emergency roofing support (24/7 availability)

3. User Obligations

You agree to:

  • Provide accurate and complete information when requesting quotes or services
  • Use the Website lawfully and not engage in fraudulent activities
  • Not interfere with the Website's functionality or security
  • Respect intellectual property rights of all content on the Website
  • Maintain confidentiality of any account credentials

4. Quotes and Pricing

  • All quotes are estimates and subject to site survey confirmation
  • Pricing may vary based on project scope, materials, and site conditions
  • Final pricing will be agreed upon in writing before work commences
  • Payment terms will be specified in individual service contracts

5. Service Delivery and Warranties

  • We commit to delivering services professionally and to industry standards
  • Timelines are estimates and may be affected by weather, materials, or unforeseen circumstances
  • Warranties on workmanship and materials will be specified in individual contracts
  • Emergency services are subject to availability and additional charges

6. Cancellations and Refunds

  • Cancellation policies will be outlined in individual service agreements
  • Deposits may be non-refundable once work has commenced or materials ordered
  • Refund eligibility will be determined on a case-by-case basis

7. Limitation of Liability

To the maximum extent permitted by law, ERS Energy Roofing and Solar Ltd shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of our Website or services. Our total liability is limited to the amount paid for the specific service in question.

8. Intellectual Property

All content on this Website, including text, images, logos, and designs, is the property of ERS Energy Roofing and Solar Ltd and protected by copyright and trademark laws. Unauthorized use is prohibited.

9. Third-Party Links

Our Website may contain links to third-party websites (e.g., Energy Together). We are not responsible for the content, privacy practices, or terms of these external sites.

10. Dispute Resolution

Any disputes arising from these Terms shall be governed by the laws of England and Wales. We encourage informal resolution before pursuing legal action.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Website. Continued use constitutes acceptance of modified Terms.

12. Contact Information

For questions about these Terms, contact:
Email: [email protected]
Phone: Available on our Contact Us page
Company: ERS Energy Roofing and Solar Ltd, UK

Questions About Our Policies?

We're committed to transparency and protecting your rights. If you have any questions about these policies or need clarification, our team is here to help.

Email Us

For policy inquiries or data requests

[email protected]

Call Us

Speak directly with our team

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